Eternity Law International News ISO 20000: Management of IT Services

ISO 20000: Management of IT Services

September 5, 2020

In 2005, BSI released a new ISO 20000, which sets IT services quality demands. Standard adoption made it possible to assess the effectiveness of the services provided to users. ISO 20000 provides guidance for IT service management. According to it, firm that implements requests of this act must ensure a stable IT services level and full technical feasibility of their provision.

Main idea of standard is to stabilize the conditions for the provision of services to the client. Within the system framework, a so-called “Directory or catalog of services” is created. It, in addition to the specification of services, indicates the SLA or the response time and response to specific customer requests.

Key Catalog Points & Mechanisms

During the creation of the “Directory or catalog of services”, it is necessary to identify the constituent elements (parameters) for each service. The identification of these parameters enables us to use the service correctly on the part of the client and the ability to provide services without hindrance. The most significant of them are:

  • demands for equipment on side of enterprise and at client;
  • requests for software at firm and at the client;
  • of services are provided through communication channels, the requirements for these communication channels;
  • the level of skills (competencies) of the company and the client.

This allows you, as a company implementing ISO 20000, to conduct a complete inventory of your technical capabilities, and thus bring order to our structures.

Benefits of ISO 20000 Usage

Standard authors, in addition to system for ensuring a high services level, thought about increasing commercial potential so that this act would improve the efficiency of the company. For each proposed solution, basic questions should be asked:

  1. What will this solution give my company?
  2. How will this benefit my company?

Another benefit of ISO 20000 is the need for controlling the infrastructure through which a company provide services. Control should be understood as:

  • Version control,
  • Change controlling,
  • Provision of equipment reserves, data backups, software,
  • Environment and connections securing,
  • Hardware and software versions and types ensuring compatibility,
  • Providing the client with a friendly interface, service and support environment.

Anyone involved in professional IT services delivery will attest that these are non-negotiable standards. Of course, when you start implementing these standards, you are faced with the prose of life and problems arise. The main ones are costs, making changes to the existing and operating network topology, changing the mindset of employees and again costs.

The developed methodologies in the field of ITSM have led to the need to determine the main methodology, the use of which will enable the IT department to carry out effective service management and check how this activity corresponds to the main provisions of ITSM. It is for these purposes that the international standard for managing IT services is intended – ISO 20000, which describes the service IT model.

ISO 20000 is a universal tool for assessing the compliance of the activities of any IT department with the main provisions of ITSM. This assessment does not depend on what methodologies for managing IT services are used in the department. This feature emphasizes feasibility of its implementation and primary use in the IT department.

In addition to obtaining international certification, you can also view offers in categories  ready-made companies and licenses for sale.

You could be interested

Company registration in Armenia

Armenia, as a constantly developing country with a growing GDP, attracts many foreign investors. Among the advantages of this jurisdiction, one can also highlight the presence of zones in which there are significant tax benefits and there are no obligations to attract residents to the LLC. Tax system Medium and large firms pay value added...

Ready Fintech Company in Canada

For many years, Canada’s financial sector has been and remains one of the strongest among such global industries. Jurisdiction governments and financial niches have worked closely with each other to address the COVID-19 crisis. This helped ensure a coherent response to the ongoing impact of the pandemic. Below we will consider what makes a ready-made...

Crypto license in Philippines

In 2014, when virtual currencies began to be used in Philippines, Bangko Sentral made a statement that these funds were not subject to any regulation by the authorities. At that time, crypto-currencies were defined type of money that had no guarantees and was not issued by the Central Bank, and which could be used to...

Offshore company in Antigua

Registration cost 2 165.00 USD Company renewal cost USD 1,585.00 Directors number 1 Corporate tax 0.00% Registered share capital 0.00 Mandatory reporting requirements No Antigua is a small island state located in the Lesser Antilles. This charming and exotic country is becoming increasingly popular for offshore company registration. The island state’s tax and accounting policies...

ISO 20252: Market Research

The ISO 20252 standard is suitable for all marketing and social research agencies that need a clear and high quality service delivery. The standard provides guidelines for those who conduct, use, or acquire market or social research, and provides assurance that the required standards are valid. Building on the previous British standard, BS 7911, ISO...

Withdrawing funds from PNB bank

Withdrawal of funds of a bank PNB Help with payments of funds at PNB bank. Most recently, on August 15, 2019, the Financing and Capitalization Market Commission decided to suspend the work of PNB bank. From now on, every account is frozen, all available ATMs and online banking do not work. And this, in turn,...
Fill the blank:


Dreikonigstrasse, 31A, Stockerhof


Baseina street, 7


Grosvenor Gardens, 52


Lochrin Square, 1


Jacovides Tower, 5 floor


Kesklinna linnaosa, Tuukri 19


Esplanade, 7 floor


Gediminas Avenue, 44A

New York

New Rochelle, Huguenot St, 175


20 Martin Place


3 Fraser Street, #08 DUO Tower

Hong Kong

18 Harbour Road, 35/F, Central Plaza, Wanchai


2609 Avenida da Boavista


Revaz Tabukashvili Str., N 45, area N 7